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A customer’s online rating plays an increasingly pivotal role in the marketing of a restaurant. That being said, this news story offers a grim example of how restaurant staff can care a little too much.
Earlier this week, a waiter at a Chinese hotpot restaurant in Wenzhou, east China’s Zhejiang Province, reportedly poured a bowl of boiling water onto a female customer after she posted poor restaurant ratings on her social network.
The woman, surnamed Lin, had an argument with a waiter over his service when she visited the restaurant with her daughter on Tuesday. However, the waiter, who was later identified by police as Zhu, refused to take her request and walked away.
The frustrated Lin resorted to the Internet, publishing a length comment on her social network complaining about the restaurant, also mentioning one of the restaurant’s shareholders in her post.
Unfortunately, her post was soon noticed by the waiter, who took savage revenge by throwing the water over her head and beating her. Finally, the scuffle was stopped by other customers.
“By the time the ambulance arrived he still had a horrible grin on his face,” Lin’s mother said. Lin now suffers from severe scalding, with blisters covering 42 percent of her body, the hospital said.
Although Zhu has been taken into custody by police, he might get away with criminal charges since he is under 18 years old, according to the police.
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The frustrated Lin resorted to the Internet, publishing a length comment on her social network complaining about the restaurant, also mentioning one of the restaurant’s shareholders in her post.
“By the time the ambulance arrived he still had a horrible grin on his face,” Lin’s mother said. Lin now suffers from severe scalding, with blisters covering 42 percent of her body, the hospital said.
Although Zhu has been taken into custody by police, he might get away with criminal charges since he is under 18 years old, according to the police.
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